Got Questions? We've Got Your Back.

We know the hustle doesn’t leave time for guesswork. That’s why we’ve made it easy to get the answers you need, fast.

Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

🛍️ Shopping Information

What sizes do you offer?

Do your clothes fit true to size?

How do I know what fabric a product is made from?

Are your clothes unisex?

Will your shirts shrink after washing?

How often do you restock items?

Do you offer gift cards?

Are STRYV products eco-friendly?

Can I get personalized gear?

Payment Information

What payment methods do you accept?

Is it safe to shop on your website?

Can I split my payment across two cards?

Do you offer Buy Now, Pay Later?

My payment didn’t go through. What do I do?

Can I pay in a different currency?

Do you store my card information?

Can I get an invoice for my order?

📦 Order & Returns

How do I track my order?

What’s your return policy?

Do I have to pay for return shipping?

How long do returns take to process?

Can I return worn or washed items?

I never received my order — what should I do?

Will I get a full refund?

🌍 Ordering from STRYV

How much is shipping?

How long will it take to receive my order?

Where do you ship from?

Can I send a gift directly to someone?

Can I order over the phone?

How will I know my order was successful?

Can I pre-order new collections?